Warranty and complaints

Warranty
We stand behind our products and do our utmost to deliver them correctly and smoothly. Should there be a problem with your license, such as a faulty code or an activation issue, please contact us as soon as possible at info@directlicentie.nl . Legally, you must report the problem to us within two months of discovering it. We will then provide a suitable solution free of charge, such as providing a new, working license.

Complaints
While we strive for a smooth experience, it's possible something might not go as expected. Do you have a complaint? Let us know by sending an email to info@directlicentie.nl . We're happy to work with you to find a solution. If this doesn't lead to a satisfactory outcome, you can submit your dispute for mediation through WebwinkelKeur : https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ .